Privacy Policy

1. Who we are

This website is operated by Guangzhou Muchen Automation Equipment Co., Ltd. ("Muchen", "we", "us"), located at Guangzhou, Guangdong, China. We are the data controller for the personal information described in this policy. You can reach us at sales@muchenauto.com.

2. Information we collect

We only collect what you choose to give us, plus the basic technical data needed to run the site.

• Inquiry data — your name, email address, company, country, phone or WhatsApp number, the product or model you are interested in, quantity, and the content of your message. If you send drawings or specification files by email afterwards, we receive those too.
• Technical data — IP address, browser and device type, referring page and the pages you visit. This is generated automatically by our web server and, if enabled, by analytics.
• Local browser storage — a local copy of any form you submit, so the page can confirm it was received. That copy stays on your device.

We do not ask for, and do not want to receive, payment card numbers, identity documents or any other sensitive personal data through this website.

3. How we use your information

• To answer your inquiry, prepare a quotation and follow up on your request.
• To confirm stock, lead time and shipping options for the models you ask about.
• To keep a record of our commercial correspondence for accounting and warranty purposes.
• To improve our product pages and understand which models buyers are looking for.

We do not sell, rent or trade your personal information, and we do not send marketing newsletters unless you explicitly ask to be added to our list.

4. Legal bases (EEA / UK visitors)

Where the GDPR or UK GDPR applies, we rely on: performance of a contract or steps taken before it (answering your quotation request), legitimate interests (running and securing our business, responding to business-to-business inquiries), and consent where required (for example non-essential cookies or marketing messages). You may withdraw consent at any time.

5. Cookies and similar technologies

This site is deliberately lightweight. We use no advertising or cross-site tracking cookies. The only storage is functional:

• Inquiry confirmation — a local copy of a form you submitted, so the page can show a success message.
• Embedded Google Maps on the Contact page — Google may set its own cookies when the map loads; see Google's privacy policy for details.

You can clear this storage at any time in your browser settings. The site keeps working normally.

6. Who we share it with

We share data only with the service providers needed to run the website and answer you, and only to the extent required:

• Hosting provider — stores the website files and server logs.
• Email and form delivery services — transmit your inquiry to our sales mailbox.
• Google Maps — displays our location on the Contact page.
• WhatsApp / Meta — only if you choose to contact us through a WhatsApp link; your use of WhatsApp is governed by Meta's own privacy policy.
• Authorities — where we are legally required to disclose information.

7. International transfers

We are based in China and serve buyers worldwide, so your information may be transferred to and processed in a country other than yours. Where required, we rely on appropriate safeguards such as standard contractual clauses.

8. How long we keep it

Inquiry records are kept for up to 24 months after our last contact, so we can pick up a conversation where it left off and honour warranty or repeat-order requests. Accounting records are kept longer where tax law requires it. After that, data is deleted or anonymised.

9. Your rights

Depending on where you live, you may have the right to:

• ask what personal data we hold about you, and receive a copy;
• have inaccurate data corrected;
• ask us to delete your data (the "right to be forgotten");
• object to or restrict certain processing;
• receive your data in a portable format;
• withdraw consent or opt out of marketing at any time.

To exercise any of these, email sales@muchenauto.com with the subject line "Data request". We reply within 30 days. If you are in the EEA or UK you also have the right to complain to your local supervisory authority.

10. Security

The site is served over HTTPS and access to inquiry data is limited to the sales staff who need it. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security — but we never store payment data on this website.

11. Children

This is a business-to-business website. It is not directed at children under 16, and we do not knowingly collect their data.

12. Changes to this policy

If we change how we handle personal data we will update this page and the "last updated" date above. Material changes affecting existing inquiries will be communicated by email where we hold an address.